Most Common Mach-E charging problems and Solutions

Mach-E charging problems

The most common Mach-E charging problem is the car not charging at all. To fix this, access the charging port and cable for any debris or sign of damage, check your car’s battery, and ensure its software is up to date.

Ford Mach-E charging problems caused them to recall nearly 50,000 Mustang Mach-Es due to a potential safety defect. The issue was that the affected vehicles’ high-voltage battery main contactors overheated when subjected to repeated DC fast charging or wide-open pedal events. Ford has since sent a software update to fix this problem.

I have owned my Mach-E for over 18 months, and until recently, I had not encountered any problems with the charging process. until I started noticing some inconsistencies with the charging time. For instance, when I plugged in the car less than 60 minutes before, it displayed that it had been charging for 16 hours. This issue became quite bothersome as I rely on specific charging schedules and windows.

In this article, I’ll explore the most common Mach-E charging problems, their solutions, and particularly best practices to enhance your charging experience with your Mach-E.

Ford Recalled the Mach-E Due to Battery Problems

The issue revolves around the vehicle’s battery contactor, a switch responsible for determining the components receiving power from the battery. The reason behind this problem is frequent utilization of DC fast charging and driving with wide-open throttle, leading to overheating of the contactors. When this overheating happens, it affects and distorts electrical surfaces, leading to a lack of contact or potential arcing, which may cause those surfaces to fuse, posing a potential crash risk as they may lose power while in motion and not start. “Stop Safely Now” will appear in the gauge cluster behind the steering wheel, along with a malfunction warning light on the dashboard. Ford’s repair for this recall is a software update to the Secondary On-Board Diagnostic Control Module (SOBDCM) and Battery Energy Control Module (BECM) and an Over-The-Air (OTA) software update, enabling these to perform.

Most Common Mach-E Charging Problems and Their Solutions

Here’s a list of the most common charging problems plaguing the Mach-E and how to solve them:

Charging Failures at DC Fast Chargers

This can be frustrating, as these chargers are designed to provide rapid charging for electric vehicles. Several factors could contribute to this problem:

Incompatibility Not all DC fast chargers are compatible with every electric vehicle model. Ensure that the DC fast charger is designed to work with your Ford Mustang Mach-E.

Overheating: Frequent use of DC fast charging or consecutive fast charging sessions can lead to overheating, causing the charger to shut down to protect itself. Allow some cooldown time between fast charging sessions.

Slow Charging at Home

This is another problem with charging your machine, mainly if you depend on home charging for your driving needs. Some factors that could contribute to this are:

Breaker Issues

Sometimes, the breaker in charge of your Mach-E may be switched off. If this happens, go to your control board and switch it back on. If you notice the breaker is fine and your car still isn’t charging, rest the breaker. To do this, switch the breaker off for 45 minutes and switch it back on.

Voltage Fluctuations

Voltage fluctuations can impact charging efficiency. Installing a voltage regulator or stabilizer can help maintain a consistent voltage level during charging at home.

Charging Cable Damage

Regularly inspect the charging cable for any signs of wear or damage. If the cable is damaged, replace it with a new one from a reputable manufacturer.

Charging Timer Settings

Check your vehicle’s charging timer settings. Ensure the timer is not set to delay or limit charging during your desired charging period.

Charging issues with the 12-volt battery

This involves how the vehicle’s 12-volt battery keeps itself charged. In Mach-E, the 12-volt battery siphons off some energy from the big, high-voltage battery; when the vehicle computer wouldn’t let the 12-volt battery do that, if the vehicle were on a charger, it becomes an issue. Without being able to charge itself, the battery would drain overnight, making it hard to recharge.

Faulty Charging Station

The DC fast charger itself may have a malfunction or technical issue. Try using a different DC fast charger at another location to see if the problem persists.

Electrical Issues

Charging failures can also result from electrical issues in the charging station or the vehicle’s electrical system. Check for loose connections, damaged cables, or blown fuses to resolve this problem.

Smart Charging

When smart charging is activated, it tends to reduce the charging speed.

User Error

Charging failures can sometimes result from user errors, such as improperly connecting the charging cable or not initiating the charging session correctly. Double-check the connection and follow the charging process as per the charger’s instructions.

Charging Tips and Best Practices

Below are the charging tips and best practices you could adhere to to maximize your Mach-e charging experience efficiently.

  • Regularly check the charging cables for any signs of wear or damage. Replace the damaged cables promptly.
  • Endeavor to Install a Level 2 charging station or use a dedicated outlet for your electric vehicle. Avoid using regular household outlets, which are slower and may not provide enough power.
  • While DC fast charging is convenient for occasional use, frequent fast charging can degrade the battery faster than regular Level 2 charging. Use fast charging when necessary, such as on long trips.
  • Charge your electric vehicle whenever you can access a charging station, even if the battery is not entirely depleted. Frequent “top-ups” help maintain a healthy battery state of charge.
  • During cold weather, use your vehicle’s pre-conditioning feature to warm up the battery before charging and driving. This improves charging efficiency and range.
  • Ensure to periodically clean the charging connectors and ports for a secure and reliable connection. Use a soft brush or cloth to remove dirt and debris.

Additionally, contacting the charger operator or seeking assistance from a certified Ford dealer with unresolved issues can help resolve any issue with the vehicle’s charging system. Regular maintenance and staying informed about software updates are also essential to ensuring a smooth charging experience with Mach-E.

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